TRAIN company First Capital Connect has increased compensation for season ticket holders for the serious and prolonged disruption of its winter service.
The company, whose train service, which runs from Radlett through Elstree and Borehamwood to London, was plagued by constant delays and cancellations in November to January, was widely criticised for offering only a five per cent refund, but has now increased this to seven per cent.
Managing director Neal Lawson said: "Since our services returned to normal in January, my colleagues and I have spoken to and corresponded with many customers as well as meeting with a high proportion of MPs along the route.
"We will be enhancing the discount scheme introduced following the winter’s service disruption. The discount scheme is in addition to the standard delay-repay compensation scheme.
"FCC will contact customers who have already claimed under the scheme with details of additional entitlements. "Customers who haven’t yet made a claim you can still do so until April 23."
Mr Lawson also announced a £3 million refurbishment of the ageing class 319 trains.
The winter problems were caused by an unofficial drivers' overtime ban, freezing weather, and a year-long delay in the delivery of new trains.
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