In a recent survey Govia Thameslink services were found to be the worst for customer satisfaction in 2015.

The survey was released by CommuteLondon, an app that allows Twitter users to rate how well the train lines are performing.

Out of the 17 train companies assessed, Govia Thameslink, which runs from Bedford to Brighton, stopping in Mill Hill and Elstree and Borehamwood, came last.

that came bottom.Daren Wood, of CommuteLondon, said:Govia Thameslink “Twitter has become the go-to engagement tool for many railway operators, with the majority providing round the clock coverage.

he graph was generated by analysing a year’s worth of “We benchmark our results against other surveys and look at how disruption impacts on the scores to make sure it provides a reasonable representation of how customers react. to service quality.

“The scores vary significantly for different operators, which not only reflects how well the service performs, but how well customers get on with their operators.

“For some operators, it may seem as though people only take to Twitter to complain across the industry but this certainly isn’t true for all.

“Generally we see operators that make the most effort to talk with customers and focus on their needs do far better than those that use Twitter reactively.”

T Roger Perkins, from Govia Thameslink, said: “This survey is not a true reflection of passenger satisfaction as people only tend to take part and rate us when they have had a poor experience.

“National watchdog Passenger Focus researchers approach people on platforms and over twice a many people say they are satisfied with Thameslink as thus survey.

“However, there is no question that we need to improve our service. Great investment is being made into the railway, which will ultimately deliver more capacity and more reliable services through new and longer trains, untangled routes and new technology."

“For GTR, we are pushing ahead with the UK’s biggest recruitment and training programme to bring in new drivers to decrease our reliance on rest day working.

“Last year across the franchise we brought in 146 new drivers and there are 275 more in training with more to follow.”

Thameslink has also been held to account for its services by Hertsmere MP Oliver Dowden who met with company officials in 2015 to discuss recent delays to the service.

Mr Dowden, when speaking about the CommuteLondon results, said: “While disappointing, it does not come as a surprise that only 35 per cent of those who use Govia Thameslink are satisfied with the service.

“In 2015, the first year of the franchise, Radlett and Borehamwood residents had to put up with sky-high train fares and constant delays.

“This has caused untold disruption and inconvenience to a great many.

"This is unacceptable and hard-pressed commuters in Radlett and Borehamwood deserve far, far better.”

He now plans to host two public meetings with Govia Thameslink in coming months.

“In late 2015, I met with representatives of Govia Thameslink to make my concerns clear.

“I plan to host two public meetings with Govia Thameslink representatives at Radlett and Borehamwood stations over the coming months to ensure that the voice of those who rely upon this service are heard loud and clear.

“I am arranging a venue and will advertise details of these meetings very shortly. I expect clear improvements in 2016 and, as a commuter myself, I will be monitoring developments closely.