Residents angry after receiving no EE signal for up to eight days

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Borehamwood Times: Photograph of the Author by , Reporter

Residents have been left without working mobile phones again after their network provider loses signal.

Customers of EE took to social media to express their anger as they were left without phone signal for up to eight days.

The loss of signal meant that some customers with EE, T-Mobile and Orange phones were unable to make or receive phone calls or texts- a problem which also surfaced earlier this year.

Tonie Jascourt, of Melrose Avenue, has  three phones in her household with accounts with the ‘problem networks’.

She said: “The real frustration stemmed from the inconsistent answers we received from the customer services. Some were loath to admit that there was a mast issue in the area, others said that it was anything from 1 to 4 masts that were broken or being removed. We just didn’t know what the problem was and nobody knew when it was going to be fixed.

“The ones who wouldn’t or couldn’t confirm a mast problem blamed our handsets- which we knew categorically that this wasn’t the problem as my husband’s phone working in London and also because of the local Facebook groups, all collectively complaining about the same problems.

EE have announced that a broken mast in Borehamwood has now been repaired, but declined to comment on the matter further.

Mrs Jascourt added: “I have no confidence in the company and will be leaving as soon as the contract expires later this year. The service we have received has been appalling.”

Comments (1)

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2:14pm Thu 12 Jun 14

poshiesymons says...

virgin was also affected as uses the same network
virgin was also affected as uses the same network poshiesymons
  • Score: 0

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