Affinity Sutton has reminded residents to seek permission before carrying out home improvement works.
The housing association has made the reminder following a complaint to the Borehamwood Times that Affinity Sutton was refusing to repair breakages in one of its properties.
The resident was left with a broken bathtub after trying to install a shower hose.
Affinity Sutton's resident’s handbook, available online, provides a list of what repairs are the residents’ responsibility and includes repairing damage caused by the resident or their visitors, fitting new locks, installing TV aerials and replacing broken glass.
The handbook also states, under ‘Improving and Modernising Your Home’: “We will not repair anything that you install; it will be your responsibility to maintain it.”
Affinity Sutton has now agreed to repair the damage at the complainant’s home.