Borehamwood couple left angry over 'ridiculous' Affinity Sutton out of hours service

Borehamwood Times: Tia and Khristian Tia and Khristian

A pregnant mum and her boyfriend were left without heating or hot water for two days when they thought they had a poisonous gas leak.

Tia Jackman and Khristian Rawlings, of Theobold Street, Borehamwood, panicked when their carbon monoxide detector went off on Friday night - and they quickly turned the boiler off.

Engineers from the National Grid arrived within one hour and found no traces of the deadly gas in their house - but banned them from using the boiler or gas cooker until an electrician was called out.

Mr Rawlings phoned housing association Affinity Sutton's 24-hour hotline to report the fault - but claims the operator told him there was “nothing they could do” until Monday.

The 30-year-old said: “It seemed a bit ridiculous. It was minus three out there and we were freezing indoors. I wasn’t sure what to do.

“The engineers from the National Grid stuck yellow stickers on our cooker and boiler so we knew it would be dangerous to turn anything on. We didn’t want to risk it.

“I expected there to be a lot more in place to help people in our situation and the out-of-hours service is an absolute disgrace.

“Leaving a pregnant woman in a freezing cold house for a weekend is unacceptable and I am livid this was allowed to happen.

“It was a very terrifying weekend for us because we had no clue what was going on.”

The next afternoon, Affinity Sutton loaned the couple a “measly” portable heater – which they said was barely big enough to warm their two-bedroom flat.

As a result, they sent their four-year-old daughter Caitlin to stay with a friend, while they spent the weekend huddled in blankets, jumpers and gloves.

Electricians from the housing association fixed the problem this morning and replaced their carbon monoxide detector – but the couple are still "furious" over the delay.

Miss Jackman has a hip condition which means she struggles to walk – and she said the ordeal left her fearing for the health of her unborn son, Kaiden, who is due in June.

The 33-year-old added: “What is the point of having an emergency hotline if they don’t do anything?

“I am glad it has now been fixed but that’s not the point – I know it was unavoidable but we shouldn’t have been made to wait this long.”

The Borehamwood Times is awaiting a comment from Affinity Sutton.

Comments (8)

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9:24am Wed 27 Feb 13

Reader (R) says...

Carbon Monoxide is not a problem dealt with by National Grid. If these people had called the right company "Carillion" they would have received a prompt attendance. They are the company appointed by Affinity Sutton to handle all boiler and heating problems.

In the two events where I have had to call them (one being on a Saturday teatime) they arrived within two hours of my call.
Carbon Monoxide is not a problem dealt with by National Grid. If these people had called the right company "Carillion" they would have received a prompt attendance. They are the company appointed by Affinity Sutton to handle all boiler and heating problems. In the two events where I have had to call them (one being on a Saturday teatime) they arrived within two hours of my call. Reader (R)
  • Score: 0

12:25pm Wed 27 Feb 13

Warriorftheshire says...

National Grid are called to incidents where carbon monoxide alarms or gas leaks occur and can make safe the gas supply until an appropriate engineer can be called. You can get them on 0800 111 999 (Gas Emergency Number) 24 Hrs a Day
National Grid are called to incidents where carbon monoxide alarms or gas leaks occur and can make safe the gas supply until an appropriate engineer can be called. You can get them on 0800 111 999 (Gas Emergency Number) 24 Hrs a Day Warriorftheshire
  • Score: 0

1:08pm Wed 27 Feb 13

Reader (R) says...

Same service as Carillion and they would have had heating a lot sooner.
Same service as Carillion and they would have had heating a lot sooner. Reader (R)
  • Score: 0

1:15pm Wed 27 Feb 13

Warriorftheshire says...

I think it says above the gentleman called the 24-hour line and was told no engineer till monday. I am not diputing that they helped you, as I am sure they do most times. I have just noticed that affinity seem to appear quite frequently with this news and Its the residents I feel sorry for. Hopefully things can be tweaked to avoid these situations again. I know myself how cold it was the weekend gone :(
I think it says above the gentleman called the 24-hour line and was told no engineer till monday. I am not diputing that they helped you, as I am sure they do most times. I have just noticed that affinity seem to appear quite frequently with this news and Its the residents I feel sorry for. Hopefully things can be tweaked to avoid these situations again. I know myself how cold it was the weekend gone :( Warriorftheshire
  • Score: 0

6:59pm Fri 1 Mar 13

bobthebudgie says...

Why are people so helpless these days?
When I was growing up (in the 1960s and 70s) we had no heating except for a two bar electric fire, which was hardy ever put on 'because it costs money'. When cold we simply put on more clothes, this applied to everyone whether pregnant, disabled or young.
If there was a repair of any sort we waited, patiently, for the engineer.
People today always want someone else to blame for their problems and they want those problems sorted NOW.
Why are people so helpless these days? When I was growing up (in the 1960s and 70s) we had no heating except for a two bar electric fire, which was hardy ever put on 'because it costs money'. When cold we simply put on more clothes, this applied to everyone whether pregnant, disabled or young. If there was a repair of any sort we waited, patiently, for the engineer. People today always want someone else to blame for their problems and they want those problems sorted NOW. bobthebudgie
  • Score: 0

9:21pm Fri 1 Mar 13

studio 70 says...

bobthebudgie wrote:
Why are people so helpless these days? When I was growing up (in the 1960s and 70s) we had no heating except for a two bar electric fire, which was hardy ever put on 'because it costs money'. When cold we simply put on more clothes, this applied to everyone whether pregnant, disabled or young. If there was a repair of any sort we waited, patiently, for the engineer. People today always want someone else to blame for their problems and they want those problems sorted NOW.
I cant help but agree with Bob, Nobody died did they or did I miss something? Lots of poor old folk spend a lot of the winter months freezing cold. The engineers came out within an hour and made everything safe, they were lent an alternative source of heating and then on the next working day the detector was replaced- I would call that a good service. No matter how cold it gets you woulldnt have your heating on at night so just move a bit and use it as an oppertunity to go to a gallery or something.
Grasping society we live in, impatience sums it up- I mean they have already named their unborn child, BTW Kaiden Iis a big mistake, total chav name
[quote][p][bold]bobthebudgie[/bold] wrote: Why are people so helpless these days? When I was growing up (in the 1960s and 70s) we had no heating except for a two bar electric fire, which was hardy ever put on 'because it costs money'. When cold we simply put on more clothes, this applied to everyone whether pregnant, disabled or young. If there was a repair of any sort we waited, patiently, for the engineer. People today always want someone else to blame for their problems and they want those problems sorted NOW.[/p][/quote]I cant help but agree with Bob, Nobody died did they or did I miss something? Lots of poor old folk spend a lot of the winter months freezing cold. The engineers came out within an hour and made everything safe, they were lent an alternative source of heating and then on the next working day the detector was replaced- I would call that a good service. No matter how cold it gets you woulldnt have your heating on at night so just move a bit and use it as an oppertunity to go to a gallery or something. Grasping society we live in, impatience sums it up- I mean they have already named their unborn child, BTW Kaiden Iis a big mistake, total chav name studio 70
  • Score: 0

9:54pm Fri 1 Mar 13

Warriorftheshire says...

I must say bobthebudgie you do have a great point there that the society we live in does indeed have issues and expect everything now on a silver platter.

Also I find very humorous the comment under that from Studio 70 who puts forward a good arguement but then himself shows his lack of ability to 'Grasp Society' by throwing insults at the couple involved. I always find it hard especially on the internet to take seriously anyone that has to articulate via Insults.
I must say bobthebudgie you do have a great point there that the society we live in does indeed have issues and expect everything now on a silver platter. Also I find very humorous the comment under that from Studio 70 who puts forward a good arguement but then himself shows his lack of ability to 'Grasp Society' by throwing insults at the couple involved. I always find it hard especially on the internet to take seriously anyone that has to articulate via Insults. Warriorftheshire
  • Score: 0

10:22pm Fri 1 Mar 13

studio 70 says...

Warriorftheshire wrote:
I must say bobthebudgie you do have a great point there that the society we live in does indeed have issues and expect everything now on a silver platter. Also I find very humorous the comment under that from Studio 70 who puts forward a good arguement but then himself shows his lack of ability to 'Grasp Society' by throwing insults at the couple involved. I always find it hard especially on the internet to take seriously anyone that has to articulate via Insults.
It wasnt meant as an insult just a comment to bolster my point, if it was taken as an insult then that is maybe because it is true. a- why would you want to know the sex of your unborn child and b- if you did know why would you announce it? C- in my opinion that is a chav's name, in particular with that spelling. I'm no Sherlock Holmes but these pointers used in addition to the content of the article would lead me to think that they are grasping chavs who have probably been spoilt rotten and think that the world has stopped turning because they dont have heating for 2 days. We didnt have any central heating in our house until the mid '80's and no double glazing- it was cold but we had these garments called jumpers; marvelous things. Has anybody had any good experience with Affinity Sutton, the comapny that manages their free or heavily subsidised house? I imagine that this was a far better service than a private landlord would have been able to offer. IMO (for those of you who take this so very seriously).
[quote][p][bold]Warriorftheshire[/bold] wrote: I must say bobthebudgie you do have a great point there that the society we live in does indeed have issues and expect everything now on a silver platter. Also I find very humorous the comment under that from Studio 70 who puts forward a good arguement but then himself shows his lack of ability to 'Grasp Society' by throwing insults at the couple involved. I always find it hard especially on the internet to take seriously anyone that has to articulate via Insults.[/p][/quote]It wasnt meant as an insult just a comment to bolster my point, if it was taken as an insult then that is maybe because it is true. a- why would you want to know the sex of your unborn child and b- if you did know why would you announce it? C- in my opinion that is a chav's name, in particular with that spelling. I'm no Sherlock Holmes but these pointers used in addition to the content of the article would lead me to think that they are grasping chavs who have probably been spoilt rotten and think that the world has stopped turning because they dont have heating for 2 days. We didnt have any central heating in our house until the mid '80's and no double glazing- it was cold but we had these garments called jumpers; marvelous things. Has anybody had any good experience with Affinity Sutton, the comapny that manages their free or heavily subsidised house? I imagine that this was a far better service than a private landlord would have been able to offer. IMO (for those of you who take this so very seriously). studio 70
  • Score: 0

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