Bupa's Ben Domah receives BEM as part of Queen's Honours

Ben Domah, who works at Hill House Bupa Care Home in Elstree, was recognised for his efforts in keeping his residents safe and well during the pandemic.

The 50-year-old received praise from his colleagues, relatives of care home residents, and Hertfordshire County Council.

Mr Domah encouraged his team to prioritise and facilitate regular video calls from families, to create a support network for residents, and providing much needed reassurance for their loved ones.

Mindful that around 70 residents were not able to go out of the home and entertainers were not able to come in, the manager ensured the home put on new activities to keep spirits up, for example, creating a new gardening project, which has seen residents grow their own herbs and vegetables.

As well as going above and beyond for residents, Mr Domah supported colleagues across the home – providing support, reassurance and encouragement.

He ensured each and every team member was recognised and organised personalised cards and treats to say thank you for their work.

Speaking about his honour, Mr Domah said: "This award has come as a complete shock. Now that it’s sinking in though, I’m incredibly proud.

"I want to say a massive thank you to my team for the hard work and dedication they have shown over the last few months – this award is a recognition of all of us and everything we’ve achieved together."

Joan Elliott, managing director for Bupa Care Services, said: "This is a phenomenal achievement and I’m utterly delighted to see Ben awarded this honour.

"The pandemic has been one of the biggest challenges the social care sector has faced, and all our teams stepped up to keep people safe and well. Ben is a shining example of this.

"He is a credit to Bupa and to society, and we’re all so proud of him."

BEM recipients will be presented with their medal by their Lord-Lieutenant at a local ceremony. They will also be invited to attend a Royal Garden Party.