New officers have been introduced to Hertfordshire Constabulary to encourage the lesbian, gay, bisexual and transsexual (LGBT) community to report homophobic crime.

The officers have been specially trained to support people from these communities and are in place to provide additional support and understanding.

As part of the International Day Against Homophobia, Biphobia and Transphobia on May 17, the constabulary introduced 11 of its liaison officers.

Police Constable Matt Knowles is an Intervention officer (emergency response) and is based at Borehamwood Police Station. He has been a police officer for nearly eight years.

PC Knowles has been one of the force’s Lesbian and Gay Liaison Officers (LAGLOs) for five years and can be contacted by members of the public who have experienced a homophobic, biphobic or transphobic crime or incident for advice and support.

He said: “I decided to become a LAGLO having seen first-hand some of the problems the LGBT community can have to deal with.

“Having close friends who are gay, I have sadly seen the verbal abuse that they can be subjected to during nights out and I am aware that some members of the community have to deal with this daily.

“I enjoy being a LAGLO as not only do I have the chance to support the public from the LGBT community, I also am a point of contact for my fellow officers who approach me for advice if they are dealing with an LGBT incident

“I believe that a large proportion of homophobic aggravated offences are not reported with the belief that the police may not take the offence seriously.

“This is not the case at all; the LGBT community should not have to feel embarrassed about coming forward or feel that they won't be listened to.

“I am just one of a number of LAGLOs in Hertsmere, we are specialised officers that are here to listen to concerns and support you if you need it.”

In recognition of the day the Constabulary flew the Rainbow Flag at Police Headquarters in Welwyn Garden City, Stevenage Police Station and Hatfield Police Station.

Police and Crime Commissioner for Hertfordshire David Lloyd, said: “Homophobia, transphobia and biphobia still exists in our community and raising the flag at my office shows my support of these groups.

“I commend the Constabulary’s positive engagement with the LGBT community, particularly through the work of LAGLOs.

“It is unacceptable for people to be treated unjustly because of who they are or what they believe in. Hate crime often has a devastating effect on victims, witnesses and their families.

“I am pleased to underline the great work of our trained officers who provide round the clock, tailored, practical and emotional support via services such as Hertfordshire Victim Care Centre, Beacon.”