I have been frustrated by the recent spate of cancelled, delayed and reduced service trains offered by Thameslink after its much-vaunted takeover.

Its bid relied on ‘improving customer experience’ and yet every day without exception we see hundreds of passengers left waiting for trains which, when they do finally arrive, are overcrowded and uncomfortable.

My own daily commute to and from Farringdon has become an ordeal as my early morning train (7.06am) is often delayed by up to 20 minutes, and trains in the evening are often a confusing mess of late services arriving a few minutes apart.

We are repeatedly fobbed off with reports of signal failure, staff shortages and broken-down trains — all of which explain how Govia promised to deliver the Government the most profit in running our trains.

It probably will, but only because it seems to have stopped spending money on improving its service.

This cannot continue. Thameslink must offer us concrete improvements as it is not fulfilling its pledge when it took over the franchise in September.

Repayments for delays are an insufficient way of putting right the wrongs we suffer daily, as firstly, we only become eligible after a delay of 30 minutes or more, and secondly, we can only claim back a fraction of our ticket cost.

Raising awareness of the issue might shame it into listening and responding to, customer feedback.

Sophie Klimt

Elstree