A nursing home criticised by care inspectors, says it is in the final stages of making changes to improve its service.

Forest Care Village in Cardinal Avenue, Borehamwood, provides long-term care and rehabilitation for up to 178 people, aged 18 and above, with brain injuries and neurological conditions.

In 2013, care inspectors said the nursing home was meeting the required standards, but two years later, they found the service was not "always safe" and staff did not always provide people with care in a timeframe that "suited their needs".

The Care Quality Commission (CQC) report found staff did not always complete assessments thoroughly and records showed some mandatory training had elapsed.

Also, medicines were not always managed safely as staff failed to ensure accurate records were maintained.

However, inspectors said the service was caring and residents and relatives were positive about the provided care.

A spokesman at Forest Care Village said: “Nearly six months have passed since the CQC visited the home and we were pleased to have received a ‘good’ rating in response to the question, ‘Is the service caring?’ “We acknowledge the inspectors’ constructive observations about improving some policies and procedures in other areas.

“We are currently entering the final stage of updating documentation to meet all of the inspectors’ recommendations.”

The CQC inspectors found residents did not always receive personalised care that was responsive to their needs.

Despite the robust risk management system, the report concluded care records were not always completed accurately and did not reflect the person they were written about.