In a story published on February 24 ‘Sick mum driven to tears in battle to get heating fixed’ we included a number of inaccurate statements.
We did not, as stated in the story, contact the heating company, Swale Heating, for a comment. This led to us publishing a story that was inaccurate and misleading.
The family in the story was not left without hot water and heating for nine days, as stated in the story. Swale Heating made repeated attempts to fix the failing boiler and, while waiting for essential new parts to arrive, Swale Heating ensured that the family could stay warm by giving them portable heaters.
We accept that Swale Heating was in contact with the resident and with the housing association, Affinity Sutton, to keep them up to date with the repair process.
We apologise for the errors.
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