A woman who has been left without any power to her phone for nearly a month has spoken about her problems.

June Giles, 69, of Rowley Lane, in Borehamwood, decided to change her network from Virgin to BT on April 14 due to financial reasons.

Mrs Giles gave a month’s notice to Virgin and signed a contract with BT. However despite being told she would be up and running by April 25 she is still without power to her phone.

She said: “I have been crying about this. I am so angry and upset.

“It is a joke. No one is interested. We need a landline. It is making our lives very difficult.

“My partner has dementia and he has emergency services that we can get anytime which is connected by phone but we currently do not have it.

“I just do not know where to go. I got upset about it and my partner thinks it is about him because he does not understand what is going on.”

She was also told by the chief executive at BT Louise Wallace there was a fault which was going to be fixed and Mrs Giles was told she would be contacted but she did not hear back.

Mrs Giles contacted BT on April 27 to see if anyone had any idea what would be happening and she was told she would be up and running by midnight at the latest.

She said: “There is a wire running down my wall going nowhere and it is not connected so how could I have been up and running by midnight?

“The man said he will call me back but he hung up the phone. When I went to pick up my landline he had taken the number over to BT and cut me off.”

According to Mrs Giles she was told there will be a survey being carried out to see what is needed to fix the problem.

Mrs Giles has sent emails to Mrs Wallace telling the importance of getting the phone as her contract with Virgin is due to finish on May 14.

Last week friends of Mrs Giles had a two hour talk with BT and it was supposed to be resolved and she was promised her landline up and running by Wednesday morning.

On Saturday May 7, Mrs Giles finally got her phone working again but is unsure as to whether it was BT who fixed it or Virgin.

According to Mrs Giles she was told there is major work that has to be carried out and she will not be connected by May 14.

She said: “They should have checked out the area before I paid out £126 to have an aerial fixed.

“I told the woman I will have no services after May 14 and she said to ask Virgin to extend my contract with them.

“That will cost me money to get a renewal contract. BT just do not care.”

The Times spoke to BT but they have not provided a statement.