Shoppers vow to boycott Borehamwood Shopping Park after Jones LaSalle introduce 'crazy' parking rules

'We won't bother now' - shoppers vow to boycott shopping park after new parking rules

The new rules were introduced last week without warning or consultation

Some have called for parking meters to allow them to shop at a leisurely pace instead of having to 'clock watch'

First published in News
Last updated
Borehamwood Times: Photograph of the Author by , Chief Reporter

Disgruntled shoppers have given an overwhelming thumbs-down to changes to parking restrictions which will “kill off trade for good”.

Hundreds of people have vowed to boycott Borehamwood Shopping Park, in Theobold Street, after a new two hour-time limit was introduced at its car park.

Not a single resident was consulted about the changes, but car park owner Jones LaSalle (JLL) says it is in fact for a trial period, although signs fail to mention this.

Those who flout the rules could end up paying fines of £85 to Parking Eye, or end up in court. 

‘The shops can take a running jump’

Drivers were previously able to park in the area for three hours a day – and many feel the new rule is a “slap in the face”.

Esther Evans, 70, of Claredon Road, said: “There’s a fantastic atmosphere here – it’s almost like you’re on holiday.

“The stress of only having two hours will take all the joy out of coming here. It will put an unfair pressure on shoppers.

“This will be their downfall. It will kill off trade for good.”

Stratfield Road resident Elsa Baker, 79, added: “All these shops can take a running jump – they can keep their shopping park.

“What a selfish way to repay shoppers who have been coming here for almost 30 years. They don’t have a single care how much this could hurt the area.”

‘What about the new Debenhams?’

The popular shopping park has been around since the late 1980s and stores include New Look, Outfit, Argos, Lidl and a Costa Coffee, with a new Debenhams set to open later this year.

Nearby Shenley Road has become somewhat of a ‘ghost town’ in the last few years – but many had high hopes the new store would help revive the area.

Kate Bhamjee, who lives in Edgware, said: “Everyone has been looking forward to the new Debenhams opening up – but we won't bother now.”

‘Ghost town high street’

Hertsmere Mayor Councillor Paul Morris has pledged to help turn Shenley Road back into a community high street, but he fears the restrictions will put his plans in jeapordy.

He said: “This will be severely detrimental to the whole community. They are creating an environment that says you can only park here if you’re shopping in our park.

“They ought to have a social conscience as well as a commercial conscience on the impact of their facility within the community.”

Concerns about effects on disabled people

People are also now banned from returning to the car park within three hours of leaving on the same day, no matter how long they have parked for.

Mr G Kelly told the Borehamwood Times he often drops his disabled wife to allow her to spend a few hours shopping before returning a couple of hours later.

Angela Cooklin added: “I have a disabled child, so the last thing I want to do is clock-watch while having a coffee. I’ll shop elsewhere from the stress of it.”

Many also use the car park to make vital doctors visits – but it is feared they will be deterred from keeping appointments.

‘Parking meters would make life easier’

Many support the idea of parking meters, and said they would be prepared to pay a reasonable charge to exceed the two hour limit.

Vanessa Christison said: “It would make life a lot easier if they could pop money in the meter, as people love coming here. Are they trying to punish us?”

'We welcome shoppers'

A statement from JLL said the private car park is only designed to serve the retail park.

It encourages shoppers who want to visit Shenley Road to pay and display in The Point car park.

It added: “It has become apparent that customers of the retail park have been unable to use the car park during busy periods due to misuse from non-customers.

“Through the reduction of parking times we expect spaces to be available for customers of the park. We welcome shoppers, and our customers are still able to park for free for a maximum of two hours.

“This change is for a trial period and will be monitored closely.”

Comments (7)

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7:17am Thu 17 Apr 14

Paula Heard (Smith) says...

Omg, I think I went over the 2 hour parking time, on Tuesday.... How very rude!!!!!!!
You need extra time, 2hours is not long enough, when you have an elderly person to look around all the shops with plus take them for a coffee, before dropping them home!!!!!!I hope I don't get anything in the post!!!!!!!!
Omg, I think I went over the 2 hour parking time, on Tuesday.... How very rude!!!!!!! You need extra time, 2hours is not long enough, when you have an elderly person to look around all the shops with plus take them for a coffee, before dropping them home!!!!!!I hope I don't get anything in the post!!!!!!!! Paula Heard (Smith)
  • Score: 3

8:48am Thu 17 Apr 14

david Burcombe says...

5 hours parking in London colony 2 hours in borehamwood retail park. I see and know that many people over 80% have said they will stop parking an d shopping in the Town. Interesting factor I was in leeming road on Wednesday and it was very busy and had to park a bit further away in Aycliffe Road I wonder was this the result of the people's boycott of the Retail Park. I dis an unofficial poll of the shops in the Retail Park and a few of the people who worked in the shops said it would be detrimental to trade. Mumbles of despair in both the coffee shops and a lady shopping in M and S said she would go to London Colney in future another said she would use Tesco car park still 3 hours. I spoke to several people parked in the Boulevard retail park and most were unaware that it was not 3 hours anymore but 2 hours. I sincerely hope that the owners of the park see see sense . If they do not trade will be lost and may never return
5 hours parking in London colony 2 hours in borehamwood retail park. I see and know that many people over 80% have said they will stop parking an d shopping in the Town. Interesting factor I was in leeming road on Wednesday and it was very busy and had to park a bit further away in Aycliffe Road I wonder was this the result of the people's boycott of the Retail Park. I dis an unofficial poll of the shops in the Retail Park and a few of the people who worked in the shops said it would be detrimental to trade. Mumbles of despair in both the coffee shops and a lady shopping in M and S said she would go to London Colney in future another said she would use Tesco car park still 3 hours. I spoke to several people parked in the Boulevard retail park and most were unaware that it was not 3 hours anymore but 2 hours. I sincerely hope that the owners of the park see see sense . If they do not trade will be lost and may never return david Burcombe
  • Score: 1

10:42am Thu 17 Apr 14

catt27 says...

my argument is not the hours!!!!!!!!, its how they changed it...... there was no warning to let us know this was happing! parking eye should of told people that changes where being made, how many times do you go in the retail park and look at the signs? never! as it has been 3 hours for over 10 years, even longer. WHY WAS WE NOT GIVEN WARNING! because of this i am now expecting 3 fines in 5 days. i noticed the change on the 3rd trip.! why is no 1 bothered that they never told us????!!! #parkingeye#evil#peo
ple#!!
my argument is not the hours!!!!!!!!, its how they changed it...... there was no warning to let us know this was happing! parking eye should of told people that changes where being made, how many times do you go in the retail park and look at the signs? never! as it has been 3 hours for over 10 years, even longer. WHY WAS WE NOT GIVEN WARNING! because of this i am now expecting 3 fines in 5 days. i noticed the change on the 3rd trip.! why is no 1 bothered that they never told us????!!! #parkingeye#evil#peo ple#!! catt27
  • Score: 2

11:10am Thu 17 Apr 14

BWood_Horn says...

Again: ParkingEye (PE) or Jones LaSalle are unable to issue fines of any sort. They are private companies. What they can (and do issue) are "speculative invoices" disguised as "Parking Charge Notices" (PCN). A PCN is supposed to reflect the losses made by the company for you overstaying their parking conditions. I'm estimating that the losses incurred to PE by you overstaying the 2h " free" period is the grand sum of £0.

As Ms Slater maintains that it is Jones LaSalle (JLS) and not PE demanding the decrease in time, I can only speculate that the retail park is now being driven into the ground so that due to lack of parking it becomes "uneconomic" and JLS will be "forced" into developing the land for housing.
Again: ParkingEye (PE) or Jones LaSalle are unable to issue fines of any sort. They are private companies. What they can (and do issue) are "speculative invoices" disguised as "Parking Charge Notices" (PCN). A PCN is supposed to reflect the losses made by the company for you overstaying their parking conditions. I'm estimating that the losses incurred to PE by you overstaying the 2h " free" period is the grand sum of £0. As Ms Slater maintains that it is Jones LaSalle (JLS) and not PE demanding the decrease in time, I can only speculate that the retail park is now being driven into the ground so that due to lack of parking it becomes "uneconomic" and JLS will be "forced" into developing the land for housing. BWood_Horn
  • Score: 8

3:18pm Thu 17 Apr 14

DannyMan says...

This is the procedure for anyone who gets a fake fine from ParkingEye:

1. Appeal to ParkingEye. Doesn't matter what you say, they will reject it anyway. Do NOT admit who was driving the vehicle at the time.

2. When they reject they MUST send you a PoPLA code. If they don't (e.g. if they ask you to name the driver) refuse to tell them anything more but insist on a PoPLA code.

3. When you've got the PoPLA code, appeal to PoPLA on the grounds that the charge does not represent a genuine pre-estimate of loss to either ParkingEye or the landowner.

4. ParkingEye will then fail to submit any evidence to PoPLA (because they know they will lose), PoPLA will uphold your appeal, and PoPLA will charge ParkingEye £27, which is nice!
This is the procedure for anyone who gets a fake fine from ParkingEye: 1. Appeal to ParkingEye. Doesn't matter what you say, they will reject it anyway. Do NOT admit who was driving the vehicle at the time. 2. When they reject they MUST send you a PoPLA code. If they don't (e.g. if they ask you to name the driver) refuse to tell them anything more but insist on a PoPLA code. 3. When you've got the PoPLA code, appeal to PoPLA on the grounds that the charge does not represent a genuine pre-estimate of loss to either ParkingEye or the landowner. 4. ParkingEye will then fail to submit any evidence to PoPLA (because they know they will lose), PoPLA will uphold your appeal, and PoPLA will charge ParkingEye £27, which is nice! DannyMan
  • Score: 19

4:12pm Thu 17 Apr 14

Fight_Back says...

NEVER EVER EVER EVER pay a Parking Eye charge. They are losing almost all their court cases now because the courts are finding these charges unlawful. JLL have now employed a scam company and that means JLL are encouraging the scam of issuing unlawful invoices. They don't don't care as they will be getting a cut of those paid. NEVER EVER EVER EVER pay a Parking Eye charge.
NEVER EVER EVER EVER pay a Parking Eye charge. They are losing almost all their court cases now because the courts are finding these charges unlawful. JLL have now employed a scam company and that means JLL are encouraging the scam of issuing unlawful invoices. They don't don't care as they will be getting a cut of those paid. NEVER EVER EVER EVER pay a Parking Eye charge. Fight_Back
  • Score: 10

8:42am Wed 23 Apr 14

jgee says...

Just a thought - we all boycot the shopping park and the shops don't survive. Then, Hertsmere Borough Council can come along and build lots of new houses. Is that what you really want.

Not many other town or city centre car parks give free parking - St Albans, Watford, Barnet - all charge, They could have just brought in pay parking, not giving people two hours free. Maybe, if people keep complaining, that's what they'll do...
Just a thought - we all boycot the shopping park and the shops don't survive. Then, Hertsmere Borough Council can come along and build lots of new houses. Is that what you really want. Not many other town or city centre car parks give free parking - St Albans, Watford, Barnet - all charge, They could have just brought in pay parking, not giving people two hours free. Maybe, if people keep complaining, that's what they'll do... jgee
  • Score: 0

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