Get involved: send your pictures, video, news & views by texting BOREHAMWOOD to 80360, or email us
Care Quality Commission report reveals basic care needs failures at Houndswood House Care Home in Radlett
A care home in Radlett received a formal warning after an inspection revealed a series of failures, including a soiled incontinence pad that was left underneath the cushion of a resident's chair.
The Care Quality Commission (CQC) has demanded Houndswood House Care Home, in Harper Lane, improve after the independent health and adult social care regulator found it did not meet national standards.
The CQC issued their report last week after the unannounced inspection in August and said the home did not always respect the patients’ privacy, dignity and independence - including insufficient measures to help one resident, who is unable to speak English, communicate.
Houndswood House provides accommodation for people with dementia and is separated into two units - Magnolia Lodge for people with dementia and Primrose House for people who require nursing care.
Along with reports of little interaction between staff and residents, the inspection found a "smell of urine throughout the home".
The report said: "We were told there were some individuals who frequently urinated in the corridors.
"This meant the person’s continence care was not managed appropriately."
Another patient who had been identified as having a wound which was MRSA positive did not have the infection control section of the care plan completed, therefore increasing the risk of passing the infection to other residents.
In addition, when the inspectors arrived early in the morning on the second day, they observed some residents were in bed asleep with the curtains open and their bedroom light on, which the report said "detracted from the person's dignity and choice."
The inspection also reviewed the sample of Do Not Resuscitate (DNR) forms for people who used the service. They found that one person who used the service was assessed as having capacity to make decisions but their DNR form had been signed by their relative and a registered nurse who worked at Houndswood House.
A spokesperson at CQC said: "When the Care Quality Commission visited Houndswood House Care Home on August 5 and 6 2013, we found that the service was failing to meet the national standards that people should be able to expect.
"As a result, the CQC has issued a formal warning to Houndswood House Care Home, "CQC inspectors will return unannounced in due course to check whether the required improvements have been made.
"If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards."
The care home is owned by Four Seasons Healthcare. Duane Lindsay, a spokesperson at the company, said: "We deeply regret that the quality of care at Houndswood House Care Home fell short of the standards we expect to deliver.
"The home is implementing an extremely comprehensive action plan to address the CQC’s recommendations.
"Our priority is to ensure the wellbeing and appropriate care of our residents and we will continue to work with the relevant authorities to ensure that we meet the CQC’s standards."
Improvements have included having more staff on duty, conducting a deep clean of the home, and strengthening the activities programme.
Deby O'Hare, the manager at the care home, declined to comment.
Comments are closed on this article.