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Elstree Premier Inn in Borehamwood forced bride to cancel three days before wedding
A bride was left “extremely disappointed and angry” after a hotel nearly ruined her wedding day.
Chelsie Chinnick-Blair, 23, had arranged to have her wedding reception at the Elstree Premier Inn in Warwick Road on September 6.
However her relations with the hotel chain were beset by a catalogue of disasters, which resulted in the reception being cancelled just three days before her big day.
Mrs Chinnick-Blair said the problems started after she made the initial booking in February, when the hotel took weeks to contact her to confirm the booking or the discounted room rate for guests that had been agreed.
She was disappointed at the lack of organisation shown by the hotel, which later told her she would not receive the discount, something she feels was a “breach of promise.”
She later found the hotel had got the date of the wedding wrong and had booked it for September 13.
During this time, a new manager came to the hotel, and Mrs Chinnick-Blair arranged a meeting with her three days before the wedding to confirm last-minute details.
When she got there, the manager failed to turn up.
She heard from the receptionist, who was the only person in authority on site, that no food or drink had been ordered and nothing else organised, forcing her to cancel the reception.
Mrs Chinnick-Blair said: “I am extremely disappointed and angry at how I have been treated, not only for myself but also my husband and my guests, some of whom had travelled from America just to see my special day.”
“The Premier Inn has been nothing but dysfunctional.
“I feel the stress I have received causing me to cancel my reception three days before my wedding is undeniably disgusting.”
The day was saved by The Fairway Hall in Brook Road in Borehamwood, who agreed at the last minute to host the reception and were “extremely accommodating.”
The multi-media artist, who lives in Dustable, added she had not yet received any apology from the Premier Inn, let alone compensation for the stress and anxiety she had suffered.
A Premier Inn spokesman said: “We are currently investigating a complaint from a couple who booked a wedding reception at our Elstree site on September 6.
"The service and support they received on this occasion was significantly below the high standards we pride ourselves on.
“We fully recognise the importance of what should have been a very special day and would like to offer our sincere apologies.
"Our management team is currently trying to contact the couple so we can investigate what happened and put appropriate measures in place to ensure this doesn't occur again. We will endeavour to do all we can for the couple to make amends."
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