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Patients give Hertfordshire Partnership University NHS Foundation Trust thumbs up in Care Quality Commission survey
The majority of patients with mental health problems are satisfied with the support they receive, according to an annual survey.
New figures published by the Care Quality Commission show four out of five patients felt staff from Hertfordshire Partnership University NHS Foundation Trust (HPFT) ‘definitely’ listened carefully to them.
And 98 per cent felt staff treated them with respect and dignity.
Four out of five service users who called the out-of-hours emergency number received the help they wanted and 88 per cent felt their views were taken into account in deciding which mediation to take.
Some 73 per cent of service users scored their overall care from HPFT seven out of ten or higher.
The organisation provides mental health and specialist learning disability services across Hertfordshire.
Its 2,800 staff care for over 30,000 services users each year, across more than 80 locations.
The trust’s chief executive Tom Cahill was pleased with the trust’s performance in the survey but acknowledged there was room for improvement.
He said: “We are pleased about the feedback our patients have given us in this year’s survey. It is particularly positive to see improvements in the areas we have been focusing on over the last year, especially on information about medicines and crisis care.
“I was delighted to see that many of our patients feel that our staff treated them with dignity and respect.
“It is clear, however, that we need to do more to address the needs of our patients in other areas, like day-to-day living, finding a job or a place to live. We are in the process of analysing the report’s results in detail and putting together an action plan to help us improve these areas in the coming year.”
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