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Shenley widow left by housing association Sanctuary with water leaking through kitchen floor
A mother is “frustrated” by the housing association which has left her for months with water pouring through her kitchen floor.
Kavita Thaker, who lives in Cockle Way in Shenley, first noticed water leaking in her kitchen in January.
The leak became progressively worse as the months went on, and by July water was gushing through the floor and lifting the wooden blocks that made up the kitchen floor.
The leak was later traced to damaged pipes behind the washing machine.
Housing association Sanctuary promised to replace the kitchen in May and organised a contractor to do the job.
However the contractor went bankrupt shortly afterwards, and the housing association did nothing to find a new one.
The mother-of-two feels she has been left in the lurch ever since.
She said: "My son filmed the water pouring in. The underlay is like a sponge. It's spread to the dining room
“My house smells very strongly of damp. There's mould on the kitchen walls.
"It’s really disgusting.
“I do my best to keep it tidy but I’m fighting a losing battle.
“I’ve been unable to cook because I’ve got an electric oven and I’m afraid I’ll electrocute myself.”
The widow, aged 50, said the state of her kitchen was damaging her relationship with her family life.
She added: “I can’t have my niece and nephew round here because the kitchen’s not safe and I’m worried the damp would damage their health.
“The smell of damp is unbearable here with the windows shut.”
She added contractors from the housing association had been round to look at the damage
Mrs Thaker has called the association nearly every day, only to be given an excuse.
She added: “They always tell me they’ll get back to me within a few days but never do.
"I work for a housing association myself. They normally take three quotations and go for the cheapest, why couldn’t they have gone for one of the other ones instead of leaving me like this?”
“They’re quick enough asking for money, but not when you want them to do something for you."
Mrs Thaker said she had spoken to The Borehamwood Times as a last resort.
She added: "They called me today saying they would send someone round to measure the kitchen and get a quotation, but they've already done that so many times.
“I'll give them a chance see if they actually do the work, but they've just been mucking around.
"I’m witholding my rent until I can get my kitchen replaced, it's too little too late.”
Julia Crook, local operations manager for Sanctuary, said: “We are very sorry for the length of time it’s taken to repair the leak and rectify the damage caused to the kitchen.
"We’ve clearly let Mrs Thacker down and are in the process of speaking with her to arrange a date so that work can take place as quickly as possible.
"I’ll be following this up personally to ensure everything is completed on time, and to the high standard we expect for our tenants."
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